Can't Read Home Made Disks in New Dvd Drive

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HP PCs - CD/DVD drive cannot read discs in Windows 10

When you load a disc into the CD/DVD drive, the disc does not run or play. A dirty or scratched disc surface is the most common reason for a CD/DVD issue when inserted into a computer. If the optical bulldoze cannot read the files stored on any CD/DVD discs, you need to troubleshoot the CD/DVD drive, rather than the discs and software. Also, you might demand to reinstall the device commuter to resolve whatever errors or enable the AutoPlay setting to automatically start discs when loaded.

Ostend whether the disc is causing the issue

A muddy or scratched disc surface is the most mutual reason for a CD/DVD issue when inserted into a computer. Bank check the disc for harm and ostend that the disc is compatible with your computer.

• Clean the disc and check for damage: Make clean any dust or smudges from the disc with filtered water and a lint free cloth. If at that place is significant impairment to the playing surface, supersede the disc.

• Examination several different disc types: Load CDs and DVDs that are known to work in other disc players. If all discs of the same type do non play, make sure that the drive supports that disc type.

• Blu-ray or DVD flick discs do not play: Make sure the drive supports the disc type. If supported, install compatible movie playback software. Go to DVD playback options for Windows (in English) for more information.

• Discs burned on a different computer do not play: Burn the disc again using another brand of blank disc. Utilize a lower (4x) burning speed, and confirm that the burning session airtight upon completion.

Test the drive for a hardware failure

If the optical disc bulldoze cannot read the files stored on any CD/DVD discs, you need to troubleshoot the CD/DVD drive, rather than the discs and software.

Over time, vibration, dust, and mechanical wearable impact CD/DVD drive performance. Use the HP PC Hardware Diagnostics tool to test the drive for hardware issues.

1. Turn off the computer.

2. Press the power push button to plow on the figurer, and and then immediately printing the esc key repeatedly until the Startup Carte du jour opens.

   

3. Press f2 to open up the HP PC Hardware Diagnostics UEFI.

4. Click Component Tests.

   

5. Click Optical Bulldoze, and so run all the available tests. Have a working CD or DVD available to complete the tests. Each test takes ane to two minutes to run.

   

6. Follow any on-screen instructions to resolve whatsoever bug found, and and then test a disc in the bulldoze.

Verify the drive status in Device Manager

If the optical bulldoze cannot read the files stored on any CD/DVD discs, yous demand to confirm that the drive is listed in Device Managing director.

Ostend the drive is listed in Device Manager, and so reinstall the device driver to resolve any error states.

1. Verify that at that place is no disc loaded in the bulldoze.

2. In Windows, search for and open up Device Manager.

3. Double-click DVD/CD-ROM drives to expand the category.

   

   • If a CD/DVD drive is not listed in DVD/CD-ROM drives, go to HP PCs - CD/DVD Drive Is Non Detected (Windows 10, 8).

   • If a CD/DVD drive is listed, continue to the next step.

4. Correct-click the drive proper noun, and and so select either Uninstall device or Uninstall.

   

5. Click Uninstall or similar to confirm the uninstall.

6. Close all open programs, and and then restart the computer. Windows automatically configures the device.

7. Examination a disc in the drive.

Enable AutoPlay

Enable the AutoPlay setting to automatically showtime discs when loaded.

1. In Windows, search for and open Control Console.

2. Click Hardware and Sound > AutoPlay .

3. Select the Apply AutoPlay for all media and devices setting.

   

4. Next to each DVD, Blu-ray, and CD blazon, click the drop-downward bill of fare, select Ask me every time, then click Salvage.

   

5. Test a disc in the drive.

Perform a System Restore to resolve an event in Windows

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Source: https://support.hp.com/us-en/document/ish_3940413-3174790-16

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